VendGODelayed reporting
After-hours, weekends, and holidays. Issues hit voicemail and sit until Monday — days of revenue, gone.
For every unattended machine
Increase revenue. Reduce downtime. Reclaim productivity.
VendGO is vending management software for every kind of machine — kiddie rides to car washes to air & vacuum. If it’s unattended and it can break, VendGO runs the operation around it.
Replaces 10+ tools · 24/7 automated issue capture · $0 setup fees
Works with Nayax and QuickBooks Online
Works with any machine
If it’s unattended and it can break, VendGO keeps it running
VendGO isn’t a restock tracker. It’s the operations layer that keeps machines running — customers report broken machines in seconds, operators get notified instantly, and every repair, part, and refund is tracked.
Kiddie rides
Coin-op rides in malls and grocery stores — no inventory, all service and refunds.
- QR & text issue reporting
- Refunds & credits
- Repairs, parts & routes
Where revenue leaks
Every hour of downtime costs you money
Unreported issues
Customers who never call. A machine sits broken for days while you rely on revenue reports to spot it.
Productivity drain
Scattered tools. Missed texts and calls. Manual entry across spreadsheets. No audit trail. Hours a day, every day.
Customer reporting
Issues reported and resolved, faster
The moment a customer hits submit, the report becomes a tracked ticket in your system — time-stamped, tied to the machine, and pushed to the assigned technician by SMS and email in real time.
Air Vac
Report an Issue
LocationTREASURE ISLAND RALLY
MachineA/V
Credit card issueVacuum issueAir issue
Submit report
Issue TrackerAir Vac · Live
St. Pete (South)Open
TREASURE ISLAND RALLY · A/V
Credit Card Issue
Repair
Assigned tech alerted — SMS + email, within seconds
Every machine carries its own QR code and number — scan or text. No calls to answer, voicemails, call centers, or apps to download.
One platform
Everything after “it’s broken”
Reporting & refunds
Customers scan or text the machine. The right tech gets the report in seconds, and refunds post to QuickBooks once approved.
How reporting works →Revenue monitoring
A nightly check flags any machine that stopped selling, ranked by the dollars it’s costing you.
See revenue alerts →Live owner dashboard
Every machine and route in real time — what’s broken, what’s fixed, and what it’s costing you.
Preview the dashboard →Repairs, parts & maintenance
Every fix, part, and minute logged from the tech’s phone. Wear parts flag before they fail.
See preventive maintenance →Plus parts inventory, invoicing + QuickBooks, routes & coverage, your branding, and a full audit trail. See every feature →
Pricing
Simple pricing. Pay per machine.
No setup fees, no maintenance fees, no per-user fees — and unlimited users on every plan. You only pay for the machines you manage.
Starter
For small operators getting up and running.
$4/ machine / month
Everything a small shop needs, day to day.
For fleets up to 150 machines
Get started- QR & phone issue reporting
- Automated phone answering
- Instant tech alerts (text + email)
- Customer refund requests
- Repair tracking
- Live owner dashboard
- Your branding on every customer page
- Unlimited users
Complete
Everything, for growing and large fleets.
$8/ machine / month
Every feature unlocked — one simple price.
Get startedEverything in Starter, plus:
- Service Center — storage, major repairs, inventory intake & escalations
- Invoicing + QuickBooks export
- Parts inventory + auto-deduction
- Multi-route management + coverage access
- Manager & office roles with approvals
- Full audit trail & change history
- Advanced dashboard analytics & exports
At 1,000 machines, the usual stack of separate tools runs $13.49 per machine a month, all in. See the real cost comparison →
Common questions
Frequently asked questions
What does VendGO do?
VendGO is vending management software for any coin- or card-operated machine. It runs the operation around unattended machines — customer issue reports, refunds, repairs, parts inventory, routes, and invoicing — every step connected in one workflow, with a full audit trail on every action.
Who is VendGO built for?
Operators of unattended machines — kiddie rides, arcade and claw games, self-serve car washes, laundromats, EV chargers, ice and water vending, massage chairs, air and vacuum stations, and snack, drink, and coffee machines. If it’s unattended and it can break, VendGO runs the operation around it. It was built by Brian Petrovich on a working air and vacuum route in Tampa Bay, and roles cover owners, managers, office staff, and field technicians.
How do customers report a broken machine — do they need an app?
No app required. Customers have two ways to reach you: scan the QR code sticker on the machine with their phone camera, or text the number on the machine. The QR code opens a form branded to your company, pre-filled with location and machine ID; texting gets them an SMS link to the same form. And if a customer calls out of habit, the line answers automatically and texts them the link too — no one on your team ever picks up. Either way they submit in seconds, and the assigned technician gets an instant SMS and email.
Does VendGO replace Nayax or my card reader?
No — it works alongside them. Nayax and other card readers handle payments and telemetry. VendGO is the operations layer: the customer report, the refund or credit, the repair, the parts, and the invoice. Nayax is supported out of the box; tell us what else you run and we’ll scope it.
How fast can a new company get set up?
In minutes, not weeks. Each company gets a dedicated subdomain (theirname.vendgo.co), and routes, locations, and machines import from a single CSV with validation and preview. Branding (colors, logo, naming) is configured per company.
What happens when I outgrow Starter?
You graduate, not hit a wall. When your fleet passes 150 machines — right about when you start wanting more help — you move up to Complete, which unlocks the Service Center, QuickBooks invoicing, parts inventory, multi-route management, and more. Your data comes with you and nothing is rebuilt. Complete is a little more per machine because it does a lot more.
Let’s talk about your operation
No setup fees, month-to-month, built around your routes. Drop your email and we'll reach out to talk through the problems costing you time and revenue — and show you exactly how VendGO solves them.