VendGONayax
Built to integrate with Nayax-equipped fleets — QR-at-machine reporting, customer refunds, machine logs, and revenue monitoring, all in one platform.
⚡ Built for Air & Vacuum Service Companies
Increase revenue. Reduce downtime. Reclaim productivity.
VendGO is the all-in-one platform owners and operators rely on to streamline operations — from customer issue reporting to automated inventory reconciliation.
No setup fees · No integrations to build · Real-time SMS & email
10+
Tools replaced in one platform
24/7
Automated issue capture
$0
Setup & integration fees
Integrations
Works with the tools you already run
Your machines, your payments, your books — connected. More on the way as we grow.
QuickBooks Online
Automated monthly invoices and refund posting straight to your books — no double entry.
Your telemetry & payments
On requestRun a different card reader or route system? Tell us what you use and we’ll scope an integration.
Where revenue leaks
Every hour of downtime costs you money
Between “machine breaks” and “tech arrives,” revenue leaks from three places. VendGO closes all three.
Delayed reporting
After-hours, weekends, and holidays. Issues hit voicemail and sit until Monday — days of revenue, gone.
Unreported issues
Customers who never call. A machine sits broken for days while you rely on revenue reports to spot it.
Productivity drain
Scattered tools. Missed texts and calls. Manual entry across spreadsheets. No audit trail. Hours a day, every day.
Everything in one place
One platform. Every workflow.
From the customer’s first scan to a clean record of every repair — all connected, no spreadsheets.
QR & Phone Reporting
Hover or tap to flip ↻QR & Phone Reporting
Customers report a problem in seconds — scan the sticker or call the number on the machine. No app, no signup. It all runs through a quick text message.
Automated Phone Line
Hover or tap to flip ↻Automated Phone Line
Forward your business line to VendGO. Calls are answered automatically and turned into work tickets — no more voicemail piling up over the weekend.
Instant Tech Alerts
Hover or tap to flip ↻Instant Tech Alerts
The right tech gets a text and email the moment a machine is reported down — with the location and the problem already filled in.
Easy Customer Refunds or Credits
Hover or tap to flip ↻Easy Customer Refunds or Credits
Customers request a refund the same simple way. Your office reviews, approves, and the payment is ready to send — no paperwork. Credits through Nayax improve retention and offer a lower-cost resolution.
Repair Tracking
Hover or tap to flip ↻Repair Tracking
Techs log the fix, the parts used, and the time spent — all tied to the original report, so you have a clean record of every machine.
Live Owner Dashboard
Hover or tap to flip ↻Live Owner Dashboard
See every machine and route in real time. Know what is broken, what is fixed, and what it is costing you — all in one place.
Parts Inventory
Hover or tap to flip ↻Parts Inventory
Track parts by tech. Stock updates automatically as repairs are logged, so you always know what to restock.
Invoicing + QuickBooks
Hover or tap to flip ↻Invoicing + QuickBooks
Monthly invoices build themselves from labor and parts, then export straight to QuickBooks. No double entry.
Routes & Coverage
Hover or tap to flip ↻Routes & Coverage
Organize machines by route, and hand a tech temporary access when someone is covering a vacation.
Quick Setup
Hover or tap to flip ↻Quick Setup
Bring your routes, locations, and machines over from one spreadsheet. You are up and running in minutes, not weeks.
Your Brand
Hover or tap to flip ↻Your Brand
Your name, colors, and logo on every customer page and email. Customers see your business — not ours.
Full History
Hover or tap to flip ↻Full History
Every change is logged with who did it and when, so nothing slips through and everything stays accountable.
Revenue Monitoring
Catch a silent machine the morning after it goes dark
You’re already collecting the sales data. VendGO checks every machine overnight and hands your techs a ranked morning alert of machines that stopped selling — each with the dollar value of the silence. No new hardware, no new subscription.
- Nightly check — one query per machine: did it sell anything today?
- Priority ranking — days silent weighed against revenue tier, so the costly failures surface first.
- Morning alert list — sorted by priority with lost revenue on every card; one tap makes a repair ticket.
What your techs see when they open VendGO before a route — Revenue Alerts, worst first, each with the dollar value of the silence.
See the full breakdown → Revenue Monitoring
All PriorityHigh RevToday
● Critical3 days silent
A/V Right
HARBOR POINT FUEL
1480 Bayfront Blvd S, St. Petersburg
Last sale: 3 days ago
Est. lost revenue$52.40
● High2 days silent
A/V
SUNCOAST EXPRESS MART
3920 Gandy Pkwy, St. Petersburg
Last sale: 2 days ago
Est. lost revenue$38.10
● Medium2 days silent
A/V Left
PALM CROSSING STATION
2610 Skyway Dr N, St. Petersburg
Last sale: 2 days ago
Est. lost revenue$22.80
Customer reporting
Issues reported and resolved, faster
Automate your issue reporting and receive real-time notifications.
Every machine carries its own QR code and number — scan or call, no app.
Customer Reaches Out
Every machine has a QR code and a phone number. The customer scans or calls — and gets a text with a link. No app, no signup, no calls for you to answer.
Reports the Issue
A form branded to your company opens with location and machine ID pre-filled. Pick the issue type, hit submit.
Tech Gets Notified
The assigned tech gets an instant SMS and email with full context — issue type, location, machine.
Issue Resolved
Tech logs the repair, parts auto-deduct from inventory, owner sees it live on the dashboard.
Preventive Maintenance
Replace parts before they retire your machine
Every wear part on a clock — VendGO keeps a component registry for each machine and updates it from the repairs your techs already log. No spreadsheet, no data entry.
- Warnings before failures — parts flag at 75% of life, critical at 90%: the exact machine, side, and part.
- Filter rotation, planned — set your cadence once; get a weekly goal per route, no spreadsheet.
- Never run out — weeks-of-stock projections show ORDER NOW with time to actually order.
Component RegistryA/V Right · St. Pete South
Vac Motor · right side91%Critical
Compressor · left side78%Warning
Vacuum Filters44%Healthy
Ticks mark 75% warning & 90% critical
A failing part costs you every vend until it’s repaired. A tracked part costs you one scheduled stop.
All-in-one
One platform instead of ten
The usual setup is a pile of separate apps that don’t talk to each other — so you pay twice: once for every subscription, and again in developer hours or hand re-typing just to connect them. VendGO does it all in one connected platform.
See how VendGO compares
What you need
What most operators use
VendGO
Repair tracking & work orders
MaintainX — a separate repair app that can’t see your parts or invoices
✓ Built in
Parts inventory + auto-deduction
Sortly — a separate inventory app you update by hand after every repair
✓ Built in
Single & multi-route management
A standalone routing app — kept separate from your machines, coverage and repair data
✓ Built in
Customer issue reporting
DIY on Twilio — developer hours up front, upkeep forever
✓ Built in
QR codes for every machine
A standalone QR service — managed separately from your machines
✓ Built in
Dashboards & analytics
A separate reporting tool — only as good as the data you feed it by hand
✓ Built in
Making the tools talk to each other
Zapier — to bolt them together — and it breaks when any one of them changes
✓ Built in
Customer refund processing
Manual — spreadsheets, phone tag, and re-typing mistakes
✓ Built in
Automated phone answering
Voicemail — that piles up — or a person tied to the phone
✓ Built in
Text-message setup & compliance
Self-managed carrier paperwork — get it wrong and your texts get blocked
✓ Built in
Setup + ongoing maintenance
Hourly developers — billed every time something needs to change
✓ Built in
Full history of every change
Built by hand — if it exists at all — no record of who changed what
✓ Built in
See the architecture behind it → Technical features
Pricing
Simple pricing. Pay per machine.
No setup fees, no maintenance fees, no per-user fees — and unlimited users on every plan. You only pay for the machines you manage.
Starter
For small operators getting up and running.
$4/ machine / month
Everything a small shop needs, day to day.
For fleets up to 150 machines
Start a free trial- QR & phone issue reporting
- Automated phone answering
- Instant tech alerts (text + email)
- Customer refund requests
- Repair tracking
- Live owner dashboard
- Your branding on every customer page
- Unlimited users
Complete
Everything, for growing and large fleets.
$8/ machine / month
Every feature unlocked — one simple price.
Start a free trialEverything in Starter, plus:
- Service Center — storage, major repairs, inventory intake & escalations
- Invoicing + QuickBooks export
- Parts inventory + auto-deduction
- Multi-route management + coverage access
- Manager & office roles with approvals
- Full audit trail & change history
- Advanced dashboard analytics & exports
The usual way hides its real price. Ours doesn’t.
Per machine / month
The usual way
VendGO
Software & tools
$4.54
One price
Setup, integration & upkeep
$3.50
$0
Hidden admin & double-entry
$3.45
$0
All-in, per machine
$11.49/mo
$4–$8/mo
Starter $4 · Complete $8 per machine — and that’s the whole bill. No setup fees, no integration fees, no hidden admin.
See the full breakdown →“The usual way” is all-in cost at 1,000 machines (25-person team); smaller operators pay more per machine. Competitor pricing from vendor websites, January 2026.
For Technicians
Mobile-first for the field
Log repairs, check inventory, and submit invoices right from any phone — no app store, no special setup. Works in the browser they already have.
For Owners & Managers
A real command center
Live visibility across every route, every machine. Open issues, repairs completed, parts consumed, refund queue — all at a glance with drill-down.
Role-based access
Everyone sees exactly what they need
Nothing more, nothing less — secure by default, with full audit trails on every action.
Technician
Log repairs, manage inventory, and submit invoices right from any phone.
Office
Process refunds, manage routes, view reports, handle signup approvals.
Manager
Full operations access plus settings, user approvals, route assignment.
Owner
Live oversight across the operation. Real numbers, drill-down everywhere.
Common questions
Frequently asked questions
Quick answers to what operators and owners ask first.
What does VendGO do?
VendGO is the all-in-one platform that air and vacuum service companies use to manage customer issue reports, refunds, repairs, inventory, and invoicing — every step connected in one workflow, with a full audit trail on every action.
What is a “tenant,” and what does multi-tenant mean?
A tenant is simply your company. VendGO is a multi-tenant platform, which just means many companies run on the same platform — each with its own private workspace, branding, and data. You see only your company; every feature and solution is tailored to your needs.
Who is VendGO built for?
VendGO is purpose-built for air and vacuum service companies. Roles cover owners, managers, office staff, and field technicians, each with the surface area they need and nothing more.
How do customers report a broken machine — do they need an app?
No app required. Customers have two ways to reach you: scan the QR code sticker on the machine with their phone camera, or call the Twilio phone number on the machine. The QR code opens a form branded to your company, pre-filled with location and machine ID; the phone number answers with an automated menu and texts back an SMS link to the same form. Either way they submit in seconds, and the assigned technician gets an instant SMS and email.
Can VendGO process customer refunds?
Yes. Whether a customer scans the QR code or calls the Twilio number, they’re texted an SMS link to report the issue, then routed to a refund request form. Office staff review and approve refunds, and approved payments export to QuickBooks — no manual transcription.
Does VendGO replace voicemail and missed customer calls?
Operators forward their business phone line to VendGO’s Twilio number. Calls are answered automatically by a menu — press 1 to report an issue, press 2 to request a refund. Either choice sends the customer an SMS link to report the issue, and refunds queue up after that, so everything completes over text. No live calls to answer, and calls that used to sit in voicemail now generate work tickets.
Does VendGO export to QuickBooks?
Yes. Monthly invoices and approved refunds export straight into QuickBooks Desktop — no double entry and no manual reconciliation between systems.
How fast can a new company get set up?
In minutes, not weeks. Each company gets a dedicated subdomain (theirname.vendgo.co), and routes, locations, and machines import from a single CSV with validation and preview. Branding (colors, logo, naming) is configured per company.
What happens when I outgrow Starter?
You graduate, not hit a wall. When your fleet passes 150 machines — right about when you start wanting more help — you move up to Complete, which unlocks the Service Center, QuickBooks invoicing, parts inventory, multi-route management, and more. Your data comes with you and nothing is rebuilt. Complete is a little more per machine because it does a lot more.
How is each company’s data kept separate?
Completely. Every company has its own private, walled-off space in the system — your data is never visible to anyone outside your business. The separation is built in at the deepest level, so it holds up no matter what.
Start a Free Trial
Two routes, no setup fees, month-to-month. Drop your email and we'll reach out to scope your trial.